FAQ

How long will it take to receive my order?

As soon as you place an order, I will keep you updated as to it's progress.

 

- Designs from my shop -  please allow up to 5 working days for these to be made.

 

- Custom Designs - depending on complexity of design and materials needed, please allow up to 6 weeks for your piece to be made. If you need something sooner than this time frame due to travel plans or specific dates, please don't hesitate to ask. A 50% deposit is required when ordering for any custom design.

 

My pieces are made in house by myself, and I will endeavour to create and send to you as soon as possible. If you need something urgently, please just call and I will do my best to fit your needs.

I don't see the option I want, can you help me?

If there is a combination you prefer that is not pictured, please ask.

Do you have a payment plan?

I'm happy to accomodate partial payments, please contact me directly to organise this. Your piece will be sent after the last payment is made.

Do you allow returns?

If for some reason your jewellery is faulty, I will accept returns up to 30 days after purchase.  After this time, if something happens, please contact me so we can talk about your specific requirements.

 

There are no returns on custom orders, as these are made specifically for you. Should the wrong size be chosen for a custom made ring, the first resize is complimentary, with postage being the customer's responsibility. Any custom design will be confirmed in all aspects before being made, with a 50% deposit being required at time of order.

Do you ship internationally?
Yes, please refer to shipping rules at checkout. If your country is not stated, please use the contact form and I will get a quote together for you. Insurance, Express and Signature on Delivery options are all available at an extra cost. Please email me with any questions if your choice is not shown at checkout.

Which methods of payment do you accept?

I use PayPal, which allows you to purchase by bank transfer, or credit card/debit card safely and securely. You don't require a PayPal account to purchase, just an email address. If you wish, we can also arrange a direct bank transfer with my banking details.